Is Wealth Really Gone?

Headline today is that 45% of the world’s wealth is gone in the recent economic storm. But is this really true? Depends on how you define wealth. No one has destroyed gold bars, the semiconductor plants are still operating, barring soil erosion farms still can...

Customer Service, the Good and the Bad

4 recent incidents prompted this mini-rant about customer service. First the Bad: We were one of the very first users of Sprint PCS service. We were in San Diego and had a Pioneer Plan phone. The deal was the phone was to have no monthly fees for life but paid a very...